Highlights of Issues Tackled and Actions Taken by the College
- Sufficiency of Administrative Staff
- Shared quantitative and qualitative on student satisfaction with college’s campus offices of Deans of Student, Educational, and Curricular Affairs
- Suggested areas for improvement:
- Build a centralized calendar of events (IN PROGRESS)
- Provide information on roles of administrator, staff and offices (DONE)
- Establish a uniform set of response times and procedures that are reasonably consistent and equitable across campuses (IN PROGRESS)
- Develop a consistent referral and communication process, including channels and procedures for escalating issues (IN PROGRESS)
- Continue to proactively address student concerns in town halls and online forums (DONE)
- Academic Support Awareness
- Shared quantitative and qualitative responses on student satisfaction with college’s Academic Support Team
- Suggested areas for improvement:
- Standardize and consolidate UI COM website information regarding college-wide academic support services and programs (DONE)
- Evaluate academic support be evaluated for consistency across all campuses (DONE)
- Review and discuss LCME Student Services and Education Experiences Survey (IN PROGRESS)
- Obtain qualitative data for addressing concerns through town hall meetings, student council and other student events (IN PROGRESS)
- Career Advising and Support
- Shared quantitative and qualitative on student satisfaction with college’s Career Connectors
- Suggested areas for improvement:
- Follow-up individually with M4 students who reported not having a career advisor for 2020-21 to ensure that each has a faculty career advisor (DONE)
- Ensure that faculty specialty liaisons understand responsibilities and commitment as a collective to provide career advising to students (DONE)
- Collaborate with student specialty interest groups to provide introductory information about specialties and specialty exposure opportunities (IN PROGRESS)
- Conduct annual checks during the students’ M4/final year to ensure that connections with faculty career advisors have been made (DONE)
- Provide a step-wise timeline for match and career advising (DONE)
- Students possess the best contact methods for all specialty advisors (IN PROGRESS, will be done with directory update by Stacy Drake)
- Offer training to specialty advisors to ensure consistency and quality of advice given (DONE)
- Ensure that students in Peoria, Rockford, and Urbana know how, and whom to contact, for specialty advising specific to the Chicago campus (i.e., updated and available ‘contact book’) and that students own Campus Career Connectors will assist, if needed (DONE)
- Financial well-being
- Shared quantitative and qualitative on student satisfaction with college’s Financial Aid and Financial Literacy team
- Suggested areas for improvement:
- Initiate one-on-one meetings with new M1s, on an opt-out basis and in the first three months of their arrival, to help foster financial literacy and for those students to obtain personalized budget and aid advice (DONE)
- Offer yearly opt-out meetings to all students to foster financial literacy (DONE)
- Provide financial aid town halls and campus events be held to gather and address financial well-being concerns (IN PROGRESS)
- Graduate student experience
- Coordinated with Graduate Student Advisory Working Group (GSAWG) to review results of their 2020 Survey of COM Graduate Students and make recommendations (DONE)
- Created a dedicated CCSE subcommittee focusing on graduate students (DONE)
- Continue to work collaboratively with the Graduate Student Advising Work Group and its subcommittees (i.e., Culture, Career, Graduation/Well-being), including CCSE administration of Pulse Checks (IN PROGRESS)